Exchange and return of goods on airmax.in.ua

At airmax.in.ua, we strive to make the return or exchange process as simple and convenient as possible.

Term

You can return or exchange goods within 14 days of receipt.

Conditions of acceptance of goods

• the product has not been used, without damage (scratches, dirt, dust, abrasions, etc.) and any other signs of use;
• The original packaging, labels, tags, and receipt are intact.

The main thing: everything can be done remotely, without the manager's approval.

There's no need to contact customer support or wait for confirmation—simply submit the item and application following the instructions below.

Where to send the goods

The item will be shipped to the same address/warehouse from which it was shipped to you. Shipping addresses vary depending on the order, so please check the delivery note or accompanying documents that arrived with your parcel.

Statement

Along with the item, please include a simple, free-form statement indicating the reason for the request, whether you require a return or exchange, where to send the new item, or the refund details, the order number, and the customer information provided during checkout.

Who pays for delivery?

• Returns: Return shipping costs are the responsibility of the buyer, unless otherwise stated in the terms of promotions or special offers.
• Exchange: shipping costs are also borne by the buyer, unless otherwise provided by the terms of the promotion.

Deadlines

• Money will be returned within 7 days from the moment we receive the parcel.
• The exchange of goods is carried out within 3 days from the moment of receiving the parcel.

Exception to the return and exchange policy

• Personalized Items: Items that are made to order or personalized cannot be returned or exchanged.
• Perishable goods: cannot be returned.

Thank you for choosing airmax.in.ua!