Exchange and return of goods on airmax.in.ua
At airmax.in.ua, we strive to provide you with the most convenient shopping experience possible. If you need to exchange or return an item, please review our exchange and return policies.
Return Policy
Return Policy: Items can be returned within 14 days of receipt. Items must be in good condition, unused, and with all tags and packaging intact.
Product Condition: Returns are only possible for items that have not been used, retain their original appearance and have not been damaged.
Return Procedure: To return an item, please contact our customer service and provide information about your order and the reason for the return. You will receive return instructions.
Terms of exchange of goods
Exchanges are possible within 14 days of receipt. Items must be in pristine condition, with all tags and packaging intact.
Exchange Procedure: To exchange an item, please contact our customer support team. Please specify the item you wish to exchange and what you would like to exchange for. We will provide exchange instructions.
Return and exchange costs
- Returns: The cost of returning the goods is borne by the buyer, unless otherwise specified in promotional offers or specific terms.
- Exchange: The cost of exchange is also borne by the buyer, unless otherwise provided by the terms of promotions or special offers.
Exception to the return and exchange policy
- Personalized Items: Items that are custom-made or personalized cannot be returned or exchanged.
- Perishable Goods: Perishable goods cannot be returned.
Contact information for returns and exchanges
For all questions regarding returns and exchanges, please contact our customer support team. We are always ready to assist you at any time.
Thank you for choosing airmax.in.ua! We appreciate your choice and strive to provide the best service to our customers.
You can return or exchange items purchased from an online shoe store within 14 days of purchase. The following conditions must be met:
- The product has not been used and does not have any damage (scratches, dirt, dust, abrasions, etc.) and/or any other signs of use;
- The original packaging, tags, labels and receipt are intact.
If you need to return or exchange an item, please contact our manager for complete instructions on how to proceed and complete the exchange or return procedure.
* We are not responsible for any item that was sent by the customer in any direction as an exchange or return if the manager was not notified and/or the store's established exchange/return procedure was violated.