Exchange and return of goods on airmax.in.ua
At airmax.in.ua we strive to provide you with the most comfortable shopping experience. If you need to exchange or return an item, please read our exchange and return terms.
Conditions for return of goods
Return Policy: Items can be returned within 14 days of receipt. Items must be in original condition, unused and with all tags and packaging.
Product Condition: Returns are only possible for items that have not been used, are in their original condition and are not damaged.
Return Procedure: To return an item, please contact our customer service and provide information about your order and the reason for the return. You will receive instructions on how to return the item.
Conditions for the exchange of goods
Exchange of goods is possible within 14 days from the date of receipt. Goods must be in pristine condition, with all tags and packaging.
Exchange procedure: To exchange an item, please contact our support team. Specify which item you want to exchange and what for. We will provide instructions on how to exchange.
Return and exchange costs
- Returns: The cost of returning the goods is borne by the buyer, unless otherwise specified in promotional offers or specific conditions.
- Exchange: The cost of exchange is also borne by the buyer, unless otherwise provided by the terms of promotions or special offers.
Exception to the return and exchange policy
- Personalized Items: Items that are custom made or personalized cannot be returned or exchanged.
- Perishable Goods: Perishable goods cannot be returned.
Contacts for returns and exchanges
For all questions regarding returns and exchanges, please contact our customer service. We are always ready to help you at any time.
Thank you for choosing airmax.in.ua! We appreciate your choice and strive to provide the best service to our customers.
You can return or exchange goods purchased in the online shoe store within 14 days from the date of purchase. In this case, the following conditions must be met:
- The product has not been used, does not have any damage (scratches, dirt, dust, abrasions, etc.) and/or any other signs of use;
- The original packaging, tags, labels and receipt are intact.
If you need to return/exchange the product, please contact our manager to receive full instructions for further actions and to complete the exchange or return procedure.
* We are not responsible for any item that was sent by the customer in any direction as an exchange or return item if the manager was not notified and/or the store's established exchange/return procedure was violated.